FAQs

Will I get free stickers?

Yes, all orders get 4-8 (sometimes more) complimentary stickers and even exclusive freebies :)
i'm missing something in my order...

If you believe you're missing something please do not open anything and refer to your confirmation email to double check.

We are all human and make mistakes sometimes when shipping so please email us via our contact page and we will make sure you're taken care of!
I ordered days ago and haven’t got a tracking number where is my order?

We take pride in shipping as fast as possible. We currently ship all items Tuesday and Friday mornings unless the item is a pre-order. (This is specefied in the product description).

Another reason may be that you accidentally put an incorrect email at checkout causing you to miss updates. If you believe this is happening please email us at via our contact page.
Do your hats come in different sizes?

Not unless specefied. All our hats are one size fits most and are even expandable for bigger folks!
My tracking says returned to sender!?

Return to sender orders always give a reason in the tracking updates. The main cause of this issue is due to an incorrect address that was provided by the customer at checkout or the mailman faced some sort of obstruction.

In these cases the customer is required to keep track of the tracking number and email our support team once the package has been fully returned to sender in order to claim it. Next you must provide the correct address or alternative shipping location for us to ship to.

Please be advised the customer may be liable for any reshipment fees.
I want to return or exchange something

We only accept returns and exchanges for orders that have defected or wrong items. (this does not apply to sale items, discounted orders, or items that do not meet the "defected" criteria)

Due to health and safety reasons all clothing sales including headwear items are final and may not be returned unless unworn and completely sealed in its original condition/packaging.
How do I wash my headwear?

We strongly do not recommend washing them but if you truly need to, hand wash in cold water and dry them lightly in the dryer by itself or dry on a flat surface.
How do i wash my clothing?

All clothing items have wash instructions in the neck tag. we strongly recommend washing most garments inside out with cold water. You can hang dry or set your dryer to delicate.
 Does Munchies jewelry tarnish/make my skin green?

Nope. Our jewelry is made of stainless steel and nickel which will never tarnish or change your skin color. You can also swim and shower with it without worrying.

100% money back if this happens ;)
How do I track my order?

You will receive a USPS tracking number 1-3 days after you placed your order and received your confirmation email. (pre orders excluded)

This tracking number will be sent to the email you added at checkout. Check your spam folder if you don't see it. If neither of those work please email us.
Why isn't my free gift or code in the cart not working?

Customers are limited to (only 1) promotion/discount per order unless the specefied code is stackable. Reason #2 is your code may be expired/used already.
How do I find my ring size?

We have an easy guide on how to get it pinned on our TikTok and Instagram reels via @munchhiees
Chargebacks

Please note that we take false chargebacks very seriously and will result in action being taken against the customer between their bank. You are required to consult with the merhcant (us) before you place any sort of chargeback on a purchase that was made on our site(s) We reserve the right to refuse service to anyone who files a false chargeback. 
Do you take sponsors?

Yes. We are always looking for sponsors for our brand.

Requirements:

10k+ Instagram or tiktok followers

Note: these must be organic followers and you must be an active influencer! (follower count is negotiable.)

Email us to apply!