If you think something's missing, please avoid opening any product packaging. Double-check your confirmation email, and if there's still an issue, contact us through our contact page. We’re all human and make mistakes when shipping so we'll make sure you're taken care of!

We ship orders on Tuesday and Friday mornings, except for pre-orders (specified in product descriptions). Weather or holiday delays may affect shipping times.

If you’re missing updates, double-check your email address you entered at checkout. For issues, contact us through our contact page.

Return-to-sender orders will include a reason in the tracking updates, often due to an incorrect address or mail carrier obstruction.

Please track the package and contact support once it’s fully returned to us to claim. Provide the correct address or an alternative location for reshipping.

Note: Reshipment fees may apply.

We only accept returns or exchanges for defective or incorrect items (excluding sale items, discounted orders, or items that don't meet the defect criteria).

For health and safety reasons, all clothing and headwear sales are final, unless defective or incorrect item was sent.

We offer insured shipping for your peace of mind. If you purchased insured shipping and something goes wrong, please visit our Orders & Shipping page for instructions on how to file a claim.

You’ll receive a USPS tracking number 1-3 days after placing your order (pre-orders excluded).

The tracking number will be sent to the email provided at checkout. If you don’t see it, check your spam folder or contact us if you believe you entered the incorrect email.

Please note that we take false chargebacks very seriously and will take appropriate action with your bank. You must contact us before initiating a chargeback for any purchase made on our site. We reserve the right to refuse service to anyone who files a false chargeback.

We strongly recommend washing most garments inside out with cold water. Hang dry or use a delicate dryer setting. If washing is absolutely necessary, hand wash in cold water and dry separately on a flat surface for beanies. For more detailed care instructions, check the neck tag or visit the product page in most cases.

Customers are limited to one promotion/discount per order, unless the specified code is stackable. Another reason could be that your code has expired or has already been used.

No. Our jewelry is made of silver, stainless steel, or nickel which will never tarnish or change your skin color. You can also swim and shower with it without worrying.

Not yet. All our beanies are one size fits most and become more expandable with wear for a better fit on larger heads. Some hats come in a single size, while others feature adjustable straps for a customized fit.

We have an easy guide on how to get it pinned on our TikTok and Instagram reels via @munchhiees or you could get it sized at a jewelry store for free in most cases.

Yes, we’re always looking for Influencers or content creators for one time content creation jobs or long term sponsorships!

Requirements:

10k+ organic followers on Instagram, TikTok, or other social media platforms (active influencers only; follower count is negotiable).

Email us to apply!

munchieshopteam@gmail.com

All orders come with 3-6 complimentary stickers, and sometimes even exclusive freebies depending on availability!

We’re always restocking popular items like beanies. While many items have been discontinued, feel free to email us if you're curious about the restock status of any specific item!

Always! We love hearing feedback and ideas. If you’ve got something in mind, chances are we’ll make it. Please email us if you've got something!

munchieshopteam@gmail.com